FAQ's
Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions, please send them here.
Q. Where do you ship from?
A. We ship from our partnered warehouses and factories located all around the world. Please expect your items to be shipped separately if you order more than one item, as different factories specialize in different areas of manufacturing.
Q. How long will it take for my items to arrive?
A. It will usually take 7-14 business days for all orders to arrive. Shipping times vary based on customer location and from product to product, depending on demand and shipping location.
Q. How long will it take to dispatch the order?
A. It will usually take up to 3 business days, while during peak times, it may take up to 5 business days to dispatch.
Q. Do you ship worldwide?
A. Absolutely! We want the whole world to enjoy our products!
Q. Is shipping really FREE?
A. Yes! We offer completely free shipping on all our products!
Q. In which currency will I be charged?
A. We process all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.
Q. Will I receive a confirmation number when I place my order?
A. Yes, all customers will receive an order number after placing their orders.
Q. Who can I contact if I have a problem with my order?
A. All inquiries can be sent here.
Q. How can I pay?
A. We accept all major credit cards: Visa, Mastercard, Discover, Amex.
Q. Is Checkout on this site safe and secure?
A. You can be absolutely sure that all purchases made here are safe and secure. Our site is SSL-encrypted to protect your data!
Q. If I enter my email address, will you sell my information?
A. We do not sell our customers' information. Emails are strictly for follow-up and to send newsletters with promotions and discount coupons.
Q. Will I (the customer) have to pay customs?
A. For most countries, you will not have to pay customs, but it depends on your location and if you order more than one piece.